Returns & Cancellations

Can I cancel an order?

If you need to cancel, contact the maker as soon as possible. If the order hasn’t shipped yet, they may be able to cancel it. Once an item has shipped, cancellations are treated as returns.

I’ve changed my mind. Can I return it?

Yes! You have 14 days from receiving your order to change your mind.

This doesn’t apply to items that are made just for you, like customised products or made-to-order pieces in your chosen size, colour, or material.

We cannot accept returns on perishable goods, such as food and drink, as these items are made to be enjoyed in the moment.

For larger or delicate pieces (like framed art or furniture), returns are handled case by case. When a piece of furniture or art piece is made-to-order we can’t accept returns.

If you need to send an item back, please reach out to the maker within 14 days of receiving your order. As each maker handles their own returns, all items should be unused and kept in their original condition and packaging. Please note that return postage costs are the responsibility of the buyer.

How to return an item

If we’ve agreed on a return, please make sure the product is sent back in its original packaging.

Fragile items including glassware, ceramics, rolled artwork and other delicate paper pieces must be repackaged the same way as they arrived. Many of these creations are one-of-a-kind, and their protective packaging is designed to keep them safe. Please make sure you package the item securely for its return journey, as you are responsible for ensuring it arrives back in perfect condition.

All returned items must be unused, unworn, and in perfect condition so that our small-scale makers can resell them.

Because consumables such as soaps, hand creams and other body care pieces are meant for personal use, they can only be returned if they’re in their original condition - unopened, unused and with all seals and safety packaging undisturbed.

Important: If you are returning items from more than one maker, each return needs to be requested separately and sent to the correct maker’s address.

To make a return, contact the maker within 14 days of delivery. Each maker manages their own returns, and items must be unused, in original condition and packaging. Return shipping is always covered by the buyer. You can contact the maker directly through the contact button on their shop page.

Can I return a made-to-order or customised product?

Sadly, no. These pieces are created especially for you and can’t be returned. Always double-check the product title and description; custom items are clearly marked.

Return Process & Refunds

Please include your order number, name, and address inside the parcel so we can match the return to your order quickly and smoothly.

If you’re unsure which return address to use, just reach out to the Among Makers team and we’ll guide you to the right maker at info@amongmakers.co.

For a return to be accepted, the item must reach the maker within 28 days from the day you received it.

Once the maker has received the returned product and approved the return, your refund will be issued to your original payment method within 14 days. After the refund is processed, please allow up to seven days for it to show in your account or on your statement.

My package arrived damaged - help!

Oh no! That’s not the unboxing moment we hoped for.

If your package looks damaged when it arrives, try to check it straight away.

Spot something wrong on the outside of the parcel? Take a few photos of the parcel, shipping label, inner packaging, and the damaged item inside. Keep the packaging. The shipping provider may need it. Reach out to the maker as soon as you can with your order number and photos.

If the damage only shows once you open the package, take photos right away and contact the maker. Clear photos help everything move along faster.

Once the Seller approves the refund, Among Makers will process it through Stripe.