FAQs for Buyers

Every product on Among Makers is sold directly by an independent Nordic maker or small design studio. Among Makers is a marketplace, not a store, so your purchase is made straight from the creator. When you shop here, you’re supporting real people and small businesses, not factories or mass production.

All products on Among Makers are handmade, small-batch, or self-designed by independent creators. We don’t allow mass production, dropshipping, or resale.

We accept secure payments via Stripe, including major debit and credit cards. Payment details are handled safely and never stored by Among Makers.

To cancel your order, please contact the seller as soon as possible. They may be able to cancel it as long as it hasn’t shipped yet. Once the item has been dispatched, cancellations are handled as returns.

Among Makers supports delivery to addresses within the EU. The available shipping options for each seller, including where it can be delivered, will always be shown at checkout.

Shipping destinations are set by each seller, based on their products and the shipping rules that apply in different countries. If a destination isn’t available, it simply means the seller doesn’t ship to that location at this time.

Every piece on Among Makers is crafted and shipped by an independent maker, so delivery times can vary a little.

Ready-to-ship items are already made and usually arrive within 3–7 business days.

Made-to-order or customised pieces are created just for you which takes time. These typically ship after 2-4 weeks. Every made-to-order product has its own timeline. You’ll find the estimated delivery time clearly stated in the shipping info section of the product page.

Absolutely! Once your order is on the move, tracking info will be available in your account on the platform.

That’s totally normal, and part of shopping small.

If you order from multiple makers, each one sends their creations separately. That means a few different parcels, arriving at their own pace, from different corners.

Oh no! That’s not the unboxing moment we hoped for.

We truly hope your order reaches you safely and beautifully packed. However, if your package arrives damaged, here’s what to do:

If you notice visible damage when collecting your parcel, please refuse to accept it and ask the service point to register it as damaged in transit. This makes it much easier for us and the seller to resolve the issue quickly.

If you discover any damage after accepting your package, please contact the seller as soon as possible. Make sure to include your order number and attach clear photos of the outer packaging, the shipping label, the inner packaging, and the damaged item itself. This helps us review the situation quickly and find the best possible solution for you.

Please keep all packaging in its original condition and do not use, repair, return, or discard the item before the seller has reviewed your case and provided further instructions. Once the seller approves the refund, they will process it through Stripe.

Following these steps allows us to support you in the best possible way. Please note that if the process is not followed, it may affect your right to compensation for transport-related damage. 

If you are unsure about anything, don’t hesitate to reach out. You can always email us at info@amongmakers.co, we’re here to help.

Yes! You have 14 days from receiving your order to change your mind. This doesn’t apply to customised or made-to-order pieces. Contact the seller within 14 days of delivery. Items must be unused and in their original condition, and all packaging must be kept intact. Return shipping is covered by the buyer.

Sadly, no. These pieces are created especially for you and can’t be returned. Always double-check the product title and description, custom and personalised items are clearly marked.

Maybe… maybe not.

Many products are handmade in small batches. If sold out, reach out to the seller directly through their shop page.

Yes! Some sellers offer personalised or custom pieces.

Look for our personalised gift category or for products marked as customisable, where you can add your preferences directly on the product page.

Contact the seller directly using the Contact button on their shop page for product-related questions.

Yes! You’re always welcome to leave a review after your purchase. And if you’re loving your new handmade treasure, trust us, the maker would be over the moon to know. Your words help them grow and help other buyers discover their work.

If your question didn’t make it into this FAQ or if you’re simply wondering about something big, small, or delightfully random, we’re here for you.

Please let us know. You reach us at info@amongmakers.co.