Buyers FAQs

Every product on Among Makers is sold directly by an independent Nordic maker or small design studio. Among Makers is a marketplace, not a store, so your purchase is made straight from the creator. When you shop here, you’re supporting real people and small businesses, not factories or mass production.

All products on Among Makers are handmade, small-batch, or self-designed by independent creators. We don’t allow mass production, dropshipping, or resale.

We accept secure payments via Stripe, including major debit and credit cards. Payment details are handled safely and never stored by Among Makers.

If you need to cancel, contact the maker as soon as possible. If the order hasn’t shipped yet, they may be able to cancel it. Once an item has shipped, cancellations are treated as returns.

Among Makers supports delivery to addresses within the EU. The available shipping options for each maker, including where it can be delivered, will always be shown at checkout. Shipping destinations are set by each maker. If a destination isn’t available, it simply means the maker doesn’t ship there at this time.

Every piece on Among Makers is crafted and shipped by an independent maker, so delivery times can vary. Ready-to-ship items usually arrive within 3–7 business days. Made-to-order or customised pieces typically ship after 2–4 weeks. Each product has its own estimated delivery time listed on the product page.

Absolutely! Once your order is on the move, tracking info will be available in your account.

That’s normal. If you order from multiple makers, each sends their creations separately, arriving at different times.

If your package looks damaged, take photos of the parcel, shipping label, inner packaging, and the damaged item. Keep the packaging. Contact the maker with your order number and photos. Once the seller approves the refund, Among Makers will process it through Stripe.

Yes! You have 14 days from receiving your order to change your mind. This doesn’t apply to customised or made-to-order pieces. Contact the maker within 14 days of delivery. Items must be unused, in original condition, and return shipping is covered by the buyer.

No. These pieces are created especially for you and can’t be returned. Custom items are clearly marked in the product title and description.

Many products are handmade in small batches. If sold out, reach out to the maker directly through their shop page.

Yes! Some makers offer personalised or custom pieces. Look for products marked as customisable or in our personalised gift category.

Contact the maker directly using the Contact button on their shop page for product-related questions.

Yes! After your purchase, you’re welcome to leave a review. It helps makers grow and other buyers discover their work.

If your question isn’t in this FAQ or is unique, contact us at info@amongmakers.co.