Makers FAQs
We’re so glad you’re here. This platform was built to celebrate thoughtful design, craftsmanship, and creativity. We also want to make it easier for independent makers to reach the right audience. Here’s everything you might want to know before applying to sell with us.
Joining Among Makers
To become a maker you can apply on our website or be invited to join. We look over each maker’s work to make sure it sits comfortably within the values that shape Among Makers.
We select our makers with care so the marketplace reflects the creativity and quality of Nordic craftsmanship. We look for products that feel unique, are thoughtfully designed for real use, and evoke joy or beauty. Strong craftsmanship and timeless character matter to us, as does ethical production that respects people, animals, and the environment.
For food and drink, we focus on high-quality items suitable as gifts, and we do not accept products that require refrigeration.
For food and drink, we focus on high-quality items suitable as gifts, and we do not accept products that require refrigeration.
No. You are allowed to sell your products on our platform without having a registered business. We accept both businesses and individuals to be sellers.
Yes. You retain full control of your products and are free to sell the same items in any other shop. We only ask that your pricing is consistent across all platforms. If one of your products sells out elsewhere and you no longer have additional pieces to offer, please remove it from our marketplace as soon as possible to avoid disappointing your customers.
Payments & Fees
When your product sells, the buyer pays through Stripe payment. Stripe will pay you for any sale after 7 days.
We take a 25% commission + VAT on each sale to cover transaction and marketing costs. There are no hidden fees or listing charges. Shipping costs will be added at checkout and managed by us.
Absolutely. You decide your retail prices. We only ask that the prices you list with us are consistent with your pricing elsewhere.
Shipping & Packaging
You do. Makers handle their own packaging and shipping. We recommend shipping sold products within 1–4 business days after an order is placed. For customized or made-to-order items that need a longer processing time, clearly communicate this in your product description.
Please follow PostNord’s packaging guidelines to ensure parcels can be machine-sorted, avoiding extra fees for manual handling. We will send you a shipping label from Postnord as soon as you have recieved an order. You only have to take your parcel to a service station and scan the QR-code for national parcels.
Please follow PostNord’s packaging guidelines to ensure parcels can be machine-sorted, avoiding extra fees for manual handling. We will send you a shipping label from Postnord as soon as you have recieved an order. You only have to take your parcel to a service station and scan the QR-code for national parcels.
No, you can list made-to-order items. Just inform the customer in the product listing how long it will take for the product to be ready for delivery.
We calculate shipping costs based on the parcel dimensions you provide.
Yes, we encourage combined shipping when possible to reduce packaging and emissions.
Are there packaging or branding guidelines?
Keep your packaging simple, safe, and thoughtfully put together. Small personal touches make a difference and the unwrapping experience is part of what makes your brand memorable. Follow PostNord’s guidelines for machine-sorted parcels to avoid extra fees.
We truly hope every order arrives safely and feels just as special as it was when it left your hands. If something is damaged along the way, we’re here to help make the process as smooth as possible.
If the customer notices visible damage when collecting the parcel, they should refuse the delivery and ask the service point to register it as damaged in transit. This makes things much easier to resolve.
If the damage is discovered after the package has been accepted, the customer should reach out to you as soon as possible with their order number and clear photos of the outer packaging, shipping label, inner packaging, and the damaged item. This helps you get a clear understanding of what happened and find the best way forward together.
As a seller, you guide the next steps and support your customer through the process. The item should not be used, repaired, returned, or discarded before you’ve had a chance to review the case. If it’s clear that the packaging wasn’t sufficient, the seller covers the cost of both the item and the shipping.
Since PostNord uses automated machine sorting, it’s important that all parcels are packed with care. As a general guideline, packages should be able to withstand a drop of up to 1.5 meters. We recommend taking a look at PostNord’s packaging guidelines.
In some cases, compensation may be available through PostNord. To start a claim, please contact us at info@amongmakers.co, and we’ll guide you through the next steps. If PostNord is found responsible for the damage, our freight insurance may cover the costs.
With careful packaging and clear communication, most situations can be resolved smoothly, creating a positive experience for both you and your customer.
If the customer notices visible damage when collecting the parcel, they should refuse the delivery and ask the service point to register it as damaged in transit. This makes things much easier to resolve.
If the damage is discovered after the package has been accepted, the customer should reach out to you as soon as possible with their order number and clear photos of the outer packaging, shipping label, inner packaging, and the damaged item. This helps you get a clear understanding of what happened and find the best way forward together.
As a seller, you guide the next steps and support your customer through the process. The item should not be used, repaired, returned, or discarded before you’ve had a chance to review the case. If it’s clear that the packaging wasn’t sufficient, the seller covers the cost of both the item and the shipping.
Since PostNord uses automated machine sorting, it’s important that all parcels are packed with care. As a general guideline, packages should be able to withstand a drop of up to 1.5 meters. We recommend taking a look at PostNord’s packaging guidelines.
In some cases, compensation may be available through PostNord. To start a claim, please contact us at info@amongmakers.co, and we’ll guide you through the next steps. If PostNord is found responsible for the damage, our freight insurance may cover the costs.
With careful packaging and clear communication, most situations can be resolved smoothly, creating a positive experience for both you and your customer.
Returns & Refunds
Customers can withdraw from their purchase within 14 days. This does not apply to customised or made-to-order pieces. For non-customised items, customers must contact you within 14 days, return the item unused and in original packaging, and cover return shipping.
XXXOnce the seller receives and approves the returned product, Among Makers processes the refund via Stripe. Only the price of the item is refunded, not the original shipping cost.XXX
Product Listings
You’ll get access to your own dashboard where you can set up your shop and manage your profile, with features such as adding products, uploading images, writing descriptions, and sharing your story.
We recommend 5–10 images per product.
Yes! Good photos are essential for selling a product. Visit our photography guide to learn how to take great photos without professional equipment.
Yes, you’re in full control.
Communication & Support
We handle general customer support, but customers can message you directly for product or delivery questions.
Reach out anytime at info@amongmakers.co, we’re happy to help.
Yes, customers can reach you via your Among Makers shop page.
Sustainability & Values
Yes. We encourage sustainable materials, local production, and minimal waste.
Yes. There is space for a description of your practice as well as a Makers Story in your shop on the platform.
Marketing & Visibility
We feature makers in newsletters, social media, and curated collections.
Yes! Selected products are highlighted in campaigns, social media channels, and newsletters. Tag Among Makers when sharing your work on social media to be potentially featured.
Legal & Ownership
You own all rights to your designs, product photos, descriptions, and any other content you upload. By uploading content, you grant a non-exclusive, royalty-free license to promote your products and the platform. You are responsible for ensuring all content is your own work.
XXX Please read the full terms and conditions here. (link to sellers term and conditions)XXX
Yes, you can pause or cancel your membership anytime. Note it might take up to 15 days for your shop to close and existing orders must be fulfilled.
Community & Collaboration
Yes! You’ll be invited to join our makers’ forum, markets, events, and pop-ups.
Definitely. We love when makers join forces. Let us know your ideas!
Reach out anytime at info@amongmakers.co, we’re happy to help.